When a connected channel stops delivering messages, work through the following steps.
Possible causes and solutions
- Check the channel settings and confirm the channel is still connected.
- Reconnect the channel and provide the account details again if needed.
- Send a test message from the channel and check whether it arrives in the shared inbox.
- Check whether other channels are affected, so you can tell us whether the problem is channel-specific.
Still not working?
Contact our support team and tell us which channel is affected, what you expected to happen and what happened instead. See How to get help faster on the Support page for what to include.
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