Omnichannel communication

Omnichannel communication means that all your customer conversations — no matter which channel they arrive on — are managed in one place. Instead of checking separate apps, your team works on every conversation in the same workspace.

One inbox for every channel

Conversations from web chat, email, WhatsApp, Messenger, Instagram, Telegram, Signal and your other connected channels arrive in one shared inbox. Agents see each conversation with its full history, so customers never have to repeat themselves when they switch channels.

Why it matters

• Customers reach you on their preferred channel.
• Agents use the same tools for every conversation.
• The complete customer history across all channels is visible in one place.