How can we help?
Find quick answers, explore the platform, or get in touch with our team if you need assistance.
What can we help you with?
Choose a topic to find the right resource for your question.
Up and running in four steps
Setting up Mondo is straightforward. Our team supports you along the way, from your first channel to your full workflow.
- 01
Create your account
Sign up for the free Starter plan — no credit card required.
- 02
Invite your team
Add your agents and organize them into teams so conversations reach the right people.
- 03
Connect your channels
Bring WhatsApp, email, web chat and your other channels into one shared inbox.
- 04
Start managing conversations
Answer customers in real time, with AI suggestions and summaries for your agents.
Need technical help?
If something isn't working as expected, our team is happy to help. Every plan includes email support — the Standard plan adds priority support, and Enterprise customers receive a dedicated support SLA.
You can contact us about:
- Account access and login problems
- Connecting a channel or integration
- Issues with conversations or the inbox
- Configuration questions
- Unexpected behavior or error messages
Prefer email? Write to us directly at contact@mondo.chat
How to get help faster
When contacting support, include as much relevant information as possible:
- A short description of the issue
- The affected channel or integration
- Steps to reproduce the issue
- Screenshots, when relevant
- The error messages you are seeing
- Approximately when the issue occurred
- Browser and device information, when relevant
Please never send passwords, authentication tokens, API secrets or payment card details.
Still need help?
Tell us what you're experiencing and our team will help you find the right solution.
