Cookie Policy

Cookies are small text files that a website stores on your computer or mobile device when you visit it. They are widely used to make websites work, to remember preferences and to provide information to the website operator.

First-party and third-party technologies

First-party technologies are set by the website you are visiting — in this case by Mondo. Third-party technologies are set by a party other than the website you are visiting, for example by an embedded service or an advertising network.

Session and persistent storage

Session technologies are stored only for the duration of your browser session and are deleted when you close your browser. Persistent technologies remain stored on your device for a defined period or until you delete them yourself.

Similar technologies

In addition to cookies, websites can use similar technologies, such as local storage in your browser, pixels, tags, software development kits (SDKs) and scripts. This Cookie Policy covers all such technologies that we use. On this website we currently use local storage in addition to cookies, as described in the "Cookie and Technology Inventory" section.

We use cookies and similar technologies only for the following purposes:

• Operating and securing the website, for example to protect it against misuse and to ensure its stability and availability
• Remembering your interface preferences, in particular your selected light or dark colour scheme, so that the website is displayed according to your choice when you navigate or return
• Delivering the website efficiently and securely, including the optimised delivery of fonts and other assets from our own servers

We do not use cookies or similar technologies for analytics, advertising, marketing, profiling or cross-site tracking on this website. We do not embed third-party content, social media plugins, chat widgets or advertising networks, and we do not load third-party tracking scripts.

Depending on their purpose, cookies and similar technologies can be assigned to the following categories. On this website, only the first two categories are used:

Strictly necessary

Strictly necessary technologies are required for the operation of the website and cannot be disabled without affecting its functioning. They are usually set in response to actions you take, such as requesting pages. Our hosting and infrastructure providers may use strictly necessary technologies, for example to deliver content, to distribute requests across servers and to protect the website against attacks.

Functional (preferences)

Functional technologies enable extended functionality and remember choices you make. On this website, we store your selected colour scheme (light or dark mode) in your browser's local storage so that the website is displayed according to your preference. This storage is set only when you use the theme switcher on the website.

Categories we do not use

We do not use analytics cookies, performance monitoring cookies or marketing and advertising cookies on this website. If we add such technologies in the future, we will update this Cookie Policy and, where required, obtain your consent before they are used.

The following table provides an overview of the cookies and similar technologies that our website itself uses:

Our hosting and infrastructure may additionally use strictly necessary technologies that are required to deliver the website securely and reliably. We are currently finalising the documentation of these technologies and will update this overview accordingly. [TO BE CONFIRMED]

This website does not use third-party analytics, advertising or marketing services and does not set third-party cookies. In particular, we do not use services such as Google Analytics, Google Tag Manager, Meta Pixel, Hotjar, Microsoft Clarity, LinkedIn Insight Tag, HubSpot or Intercom on this website.

Fonts used on this website are provided in a privacy-friendly manner and are loaded directly from our servers, so no connections to external font providers are required when you visit the website.

Our contact form communicates exclusively with our own systems. We do not use external CAPTCHA services, embedded videos, maps or other third-party embeds on this website.

This Cookie Policy applies to the public website mondo.chat. When you register for the Mondo platform or log in to it, additional strictly necessary technologies may be used to authenticate you, to maintain your login session and to protect your account against misuse.

These technologies are necessary to provide the service you have requested and are not used to track your behaviour on the website. We are currently finalising the detailed documentation of these technologies. [TO BE CONFIRMED]

The processing of personal data when using the Mondo platform — including communication data and AI features — is described in our Privacy Policy. Customer communication data processed through the platform is not stored in cookies.

You can control cookies and similar technologies in the following ways:

• Theme preference: you can change your colour scheme at any time using the theme switcher in the header of our website.
• Browser settings: most browsers allow you to block or delete cookies and to delete locally stored data, such as local storage. The help function of your browser explains how this works.
• Private browsing: most browsers offer a private or incognito mode in which locally stored data is deleted after your visit.

Please note that blocking or deleting strictly necessary technologies may affect the functionality of our website, for example its security features or the correct display of the site.

We currently do not use any cookies or similar technologies that require your consent. If we introduce such technologies in the future, we will ask for your consent before they are used and will provide a way to change or withdraw your preferences at any time.

The use of strictly necessary technologies is based on our legitimate interest in the secure and efficient operation of our website, Article 6(1)(f) of the EU General Data Protection Regulation (GDPR). Strictly necessary technologies do not require your consent.

The storage of your colour scheme preference takes place only when you actively select a theme using the theme switcher and serves solely to remember the choice you made.

If we should use technologies that require consent in the future, we will obtain your consent before they are used, in accordance with the applicable legal requirements, in particular Article 6(1)(a) GDPR and the ePrivacy Directive. You could withdraw such consent at any time with effect for the future; the lawfulness of the processing carried out before the withdrawal would remain unaffected.

This Cookie Policy should be read together with our other legal documents:

Our Privacy Policy explains how we process personal data, for which purposes and on which legal bases, and which rights you have.

Our Terms & Conditions govern the use of our website and the Mondo platform.

We may update this Cookie Policy from time to time, for example due to changes in our technologies, in the services and providers we use, in legal requirements or in our tracking practices.

The current version of this Cookie Policy is available on our website. The "Last updated" date at the top of this page indicates when it was last revised.

If you have questions about this Cookie Policy or about the use of cookies and similar technologies, please contact us:

• Netex GmbH
• Uhlandstr 30
• 82256 Fürstenfeldbruck
• Germany
• Email: contact@mondo.chat
• Phone: +49 36327558970

You can also reach us via our contact page.