Mondo automates recurring work so your team can focus on conversations that need a human touch.
Smart routing
Conversations are intelligently routed to the best available agent, based on intent and your team setup. Advanced routing strategies include Round Robin, RingAll and reassignment.
Agentic workflows
Agentic workflows can take care of recurring tasks for you: they can create tickets, request missing information, tag conversations, assign them and send follow-ups.
Routing and automation work best once your teams and roles are set up. See Inviting your team.
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