The shared inbox is where your team works. Every conversation from every connected channel lands here, with the full history of your customer interactions.
What you can do in the inbox
- Answer customers in real time, from one place.
- Assign conversations to the right agent or team.
- Collaborate internally with notes and @mentions.
- View the complete customer timeline across all channels.
AI support while you work
While agents work in the inbox, they receive AI-generated reply suggestions, conversation summaries and intent and sentiment signals, which helps them answer faster and more consistently.
AI only assists: a human agent reviews and sends the reply. See AI assistance for agents.
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