Mondo connects to WhatsApp through the official WhatsApp Business Cloud API. WhatsApp conversations arrive in your shared inbox like any other channel, and your team answers them with the same tools.
What you can do
- Exchange two-way messages with customers on WhatsApp.
- Use templates and media in your conversations.
- Support your agents with AI-powered replies.
- Receive messages in real time.
How conversations appear
Each WhatsApp conversation appears in the shared inbox with its history. Agents can reply directly, use AI assistance and hand the conversation over between AI and human agents at any time.
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