Mondo is an omnichannel customer communication platform by Netex GmbH. It brings conversations from channels such as web chat, email, WhatsApp, Messenger, Instagram, Telegram and Signal together in one shared inbox, where your team works on every conversation with AI support.
How the platform works
You connect your communication channels, invite your team and manage all customer conversations from a single workspace. Agents see each conversation with its full history, can collaborate internally and can use AI assistance to reply faster.
Do you need technical knowledge?
No. Day-to-day work such as answering, assigning and summarizing conversations requires no technical skills. Mondo runs in the browser, so there is nothing to install. Optional technical setup, like connecting channels or using the API, is documented step by step.
New to Mondo? Start with Creating your account and then connect your first channel.
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