Documentation
Everything you need to set up Mondo, connect your channels, manage conversations and get the most from your customer communication.
Browse by topic
Guides and instructions for every part of the platform.
Getting Started
Set up Mondo step by step: create your account, invite your team and connect your first channel.
4 articlesPlatform overview
How Mondo unifies your channels and how your team works with conversations.
2 articlesChannels
Connect WhatsApp, email, web chat and your other communication channels to Mondo.
5 articlesAI & automation
How Mondo uses AI to assist your agents, answer customers and automate work.
3 articlesTeams & conversations
Collaboration, assignments, roles and permissions for your team.
2 articlesAnalytics
Dashboards, metrics and reports to understand and improve your customer communication.
1 articleAPI & developers
Connect Mondo to your own systems with the Mondo API.
1 articleTroubleshooting
Solutions for common problems, and how to reach our team when you need help.
2 articles
Getting started
New to Mondo? Start here — create your account, invite your team and connect your first channel.
- Introduction to MondoWhat Mondo is and how the omnichannel platform helps your team manage customer communication.
- Creating your accountSign up for Mondo and start with the free Starter plan — no credit card required.
- Inviting your teamAdd your agents and organize them into teams so conversations reach the right people.
- Connecting your first channelBring your first communication channel into Mondo and receive messages in your shared inbox.