Mondo includes agent and system dashboards with real-time insights, so you can track performance and improve customer satisfaction.
Key metrics
- Total Conversations
- Avg. Response Time
- Chat Score
- Customer Satisfaction
Reports
Reports cover response times, agent performance, customer satisfaction, AI performance, channel distribution, conversation trends and team productivity. Custom reports let you focus on what matters to your business.
Enterprise customers can configure their own metrics and KPIs.
Related articles
Was this helpful?
Still need help?
Can't find the answer you're looking for? Our team is happy to help.
