Dive deeper and deliver exceptional customer experience

Unlock Mondo’s powerful integration capabilities to elevate your business with a seamless omnichannel approach. Effortlessly connect with any communication platform and expand your reach.

Ein Bild, das das Konzept des "Cloud-Computing" veranschaulicht, Informationen aus verschiedenen Quellen sammelt, wie Messenger, WhatsApp, Signal, E-Mail, Live-Chat und Telefon.

Voice

E-Mail

Chat

Offer a personal and human touch to interactions with Mondo Voice Channel

Allow customers to express complex issues with clarity and emotion.
Enable real-time problem-solving, foster trust and strengthen customer relationships.

Create call flows

Create call flows effortlessly with an intuitive drag-and-drop interface.

Simple configuration

User-friendly modules minimize the time and effort needed for initial setup and ongoing maintenance.

Enhance customer interaction

Enhance customer interaction by integrating Callback and Voicemail modules seamlessly.

Ensure global accessibility

Ensure global accessibility with streamlined, automated multilanguage text-to-speech generation.

Record interactions

Record interactions for quality assurance, easier dispute resolutions, performance evaluations and customer insights.

Outbound calls

Manage outbound calls effortlessly through the interface for a smooth experience.

Upgrade your email support capabilities

Elevate efficiency, engage customers effectively, and empower your support team with Mondo’s Email Integration, offering seamless infrastructure integration, streamlined communication, and productivity-enhancing templates.

Email infrastructure

Integrate your email infrastructure with our user-friendly system.

Streamline communication

Streamline communication and workflow for enhanced efficiency.

Standard email templates

Utilise standard email templates to improve productivity.

Comprehensive reports

Generate comprehensive reports to track progress and performance.

Offline buffering

Enable offline buffering for consistent usage even without an internet connection.

Assignment strategies

Leverage predefined work assignment strategies for optimised task management.

Foster customer engagement in real-time.
We bring the most important channels together.

Enable seamless real-time communication and connection between customers and agents, encompassing text, multimedia, and interactive engagement.

Messenger

Boost engagement by integrating Facebook Messenger, one of the most popular messaging platforms. Connect with your customers and provide support with ease.

Chat snippet generator

Set it up easily with theme colour options, text colour choices for online and offline states, animations and flexible placement on the page.

Webchat

Take advantage of real-time customer care, enhance user satisfaction, lower cancellation rates and abandoned carts, while gathering valuable data for analysis

Signal

Guaranteed confidentiality and security of your business communications, all while promoting customer engagement and support.

WhatsApp

Effortlessly incorporate the most widely adopted messaging application. Cluster your agents’ capabilities in one place, streamlining customer care and engagement processes.

Did we miss anything?

Let us know if you’d like to see other chat-based channels integrated in Mondo.

Why Now

Scale your business and serve your customers in an ever-changing world with our top customer care software.

The EU Directive 2019/882 represents a significant step forward in promoting accessibility for people with disabilities within the European Union.

Therefore, online businesses must implement communication tools for disabled individuals in order to be compliant with the new laws.

Eine Illustration eines Dokuments mit dem Stempel der Europäischen Union

Your Business: Inclusive and Accessible

Show dedication and provide everyone equal access in contacting your business. Improve the user experience for all customers.

Ready to dive in?

Try Mondo free for 30 days and start transforming your customer experience today.

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Ein Callcenter-Agent mit einem Headset, bereit, Kundenanfragen zu beantworten und Unterstützung zu bieten.

Dive deeper and deliver exceptional customer experience