Our mission is to empower businesses by seamlessly integrating technology, data-driven insights, and human-centric design to optimise contact centre workflows and drive unparalleled Return on Investment.
Mondo by Netex
Working at Mondo
For more than 20 years, Netex has been providing outsourcing services in the Business Process Outsourcing (BPO) and Call Center sector. Netex utilizes the most advanced technologies and provide clients with personalized, high-quality, multilingual services.
Netex gathered all that experience and knowledge in the Customer Care and eCommerce industries and built Mondo with the purpose of creating a reliable, scalable and flexible omnichannel platform.
Certifications
Our vision
We envision a world where every customer interaction is an opportunity for growth and connection. Our ERP-Powered omnichannel customer experience platform is designed to bridge the gap between businesses and their customers, fostering meaningful relationships while maximising operational efficiency.
Core values
Innovation
We are dedicated to staying at the forefront of technological advancements. We constantly innovate and adapt to provide our clients with the most advanced tools and strategies to enhance customer interactions.
Empowerment
We believe in empowering businesses to excel. Our platform equips organisations with the tools they need to optimise their contact centre operations, enabling their teams to deliver exceptional customer experiences.
Data-driven excellence
Data is the cornerstone of informed decisions. Our platform harnesses the power of data analytics to uncover insights that guide intelligent decision-making, enabling businesses to refine their strategies for maximum impact.
Seamless integration
We understand the importance of consistency across channels. Our platform seamlessly integrates multiple communication channels, ensuring that customers experience a unified and coherent journey, regardless of their chosen touchpoint.
Customer-centricity
At Mondo, our compass always points towards the customer. We champion the philosophy of customer-centricity, placing your clients at the heart of every interaction.
Continuous evolution
Change is the only constant in the digital age, and at Mondo, we embrace it wholeheartedly. You’ll always have access to the latest innovations and strategies to keep your business thriving.
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